When you really break it down into its simplest parts, what does it look like? What is at the heart of this kind of social marketing?
The basics about the appeal of online brand communications for businesses begins here:
Communication and Relationships
It all revolves around communication and relationships. Communication is the vehicle driving connection with others to form relationships (both personal and business relationships).
Friends, and friends of friends
Users of social media do so to stay in touch with friends (maintaining relationships with digital communication through a social media platform that makes it easy to do so). Users also use social media to discover new information and people (often being introduced to friends of friends in their current network - sharing and communicating among them, which exponentially spreads communications and builds farther reaching relationships - this leads us into the next bullet point)
Heard it from a friend, who heard it from a friend
Discovery plays a significant role in social media and certainly in online brand communications for businesses. For each relationship maintained online, that person is a potential source of new information that can be shared with you easily because the two of you are connected online and the social media platform makes it convenient to review newly posted info from one another and others with whom you have relationships. So for example, if you and I are friends online, you likely have a whole bunch of other friends or connections online beyond me, most of whom I’m likely not directly connected to. I’m only peripherally connected by my association with you, and the same is true for you with many of my connections. Because of these varying degrees of separation and the ease of transferring communication among friends and friends of friends (due to exponential levels of direct and indirect connections) social media platforms make it easy to rapidly discover new info shared by you, your friends and your friends’ friends.
Word of mouth on steroids
Because information can be shared rapidly and exponentially across social media platforms, by way of these one to one online connections that often have vast additional indirect connections of friends by association, so many observers can see and spread the original one to one message quickly like word of mouth on steroids. That quick and rapid reach of messages delivered in a word of mouth fashion, and the cost-effective use of online social media platforms, makes this way of communicating and building business relationships attractive to companies.
Recommended reading: Inbound Marketing: Get Found Using Google, Social Media, and Blogs (New Rules Social Media Series), By Brian Halligan, Dharmesh Shah
posted by: Nick Venturella